Privacy Policy

1. Introduction

VAREN BATH SANITARYWARE TRADING LLC ("Varen," "we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website varenbath.com (the "Website") or engage with our services.

This policy is aligned with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable data protection regulations.

2. Company Information

VAREN BATH SANITARYWARE TRADING LLC is a company registered and licensed in the United Arab Emirates.

Registered Address: WHITE SWAN BLDG, TRADE CENTRE FIRST, OFFICE 105, A10, Dubai, United Arab Emirates · Licence No. 1630310

3. Information We Collect

We may collect and process the following categories of personal data:

• Contact Information: Name, email address, phone number, company name, and job title when you submit an enquiry, request a quotation, or book a consultation.
• Project Information: Details about your project including project type, location, budget range, timeline, and product interests.
• Communication Data: Records of correspondence when you contact us via email, WhatsApp, phone, or through our Website forms.
• Technical Data: IP address, browser type, operating system, referring URLs, and browsing behaviour collected through cookies and similar technologies.

4. How We Collect Information

We collect information through:

• Forms you complete on our Website (enquiry forms, quotation requests, sample requests, consultation bookings).
• Direct communication with our team via email, phone, or WhatsApp.
• Automated technologies including cookies, server logs, and analytics tools when you browse our Website.

5. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide requested quotations, samples, or consultations.
• To process and fulfil orders and manage our business relationship with you.
• To send you relevant product information, project updates, and promotional offers (with your consent where required).
• To improve our Website, products, and services through analysis of usage patterns.
• To comply with legal and regulatory obligations applicable in the UAE.

6. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: Where you have provided clear consent for us to process your data for a specific purpose.
• Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
• Legal Obligation: Where processing is necessary to comply with applicable UAE laws and regulations.

7. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your information with:

• Service Providers: Trusted third-party vendors who assist us in operating our Website, conducting our business, and serving you, subject to confidentiality agreements.
• Manufacturer Partners: Where necessary to process warranty claims, order specifications, or technical support requests.
• Legal & Regulatory Authorities: When required by UAE law, court order, or governmental regulation.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption, access controls, secure server infrastructure, and regular security assessments.

10. Your Rights

Under the UAE PDPL and applicable data protection laws, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: Request restriction of processing in certain circumstances.
• Right to Data Portability: Request transfer of your data to another organization in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided in Section 12.

11. Cookies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.

We use the following types of cookies:

• Essential Cookies: Necessary for the Website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our Website (e.g., page views, time on site).
• Functional Cookies: Remember your preferences and improve your experience.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a complaint about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the UAE Data Office or the relevant supervisory authority in your jurisdiction.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.